Virtual Offices

Question:

Can I use your address for my licensing? Will you hang my license?

Answer:

Yes, once you sign up you can use your Virtual Office for your licensing. Some industries are limited, but the majority of our clients get their licensing approved with our address without any problems. Some of our centers may even hang your business license at the location. 

Question:

How does the call forwarding work?

Answer:

We can forward calls to up to 99 employees or phone numbers you have at no additional charge. Most companies charge an extra fee to forward calls to multiple people or places. We also include follow-me find-me solutions where our receptionists will call office lines, cell phones, home office lines, etc. until the desired party is reached. There is also schedule based forwarding online, so you have the power to control how, where, and when your calls and messages are forwarded. It’s a very simple process that our customer service team will customize with you at set-up. No additional charge for any of this.

Question:

How much office time can I get each month?

Answer:

You can get as much office time or conference room access as you like each month. You can pay by the hour, half day, or full day. Or some locations give you the option to purchase packages that you can use by the hour or by the day. Some locations even include this time with the base price. 

Question:

What additional costs are there for Location Services?

Answer:

For address services additional costs can include conference room or day office use, mail forwarding, copies, etc. 

Question:

What are the main features included for Live Receptionist Services?

Answer:

For Business Communications plans:

• Live team of professionals to handle incoming calls
• Call forwarding with caller ID
• Call announcing and screening
• Toll-free & local phone and fax numbers included
• Advanced Call Routing
• Voicemail Management
• Audio Conferencing
• Unlimited Long Distance Calling
• Auto Receptionist
• Online Faxing

For Premium Communications plans:

• Everything included in a Business plan
• Appointment scheduling
• Outbound Calling
• Order Processing & Customer Care
• Bilingual Receptionists
• Administrative Tasks & Work
• Special FAQs & Complex Call Flows

Question:

How do the receptionists process orders for me?

Answer:

Our team will have links to your website at their fingertips each time a client calls you. They can process your clients orders online, directly through your website. Or they can simply log caller information and email it to you directly if you prefer. 

Question:

What is the cost to use the conference room at your virtual office site?

Answer:

We offer over 1200 virtual office locations. The prices vary by location. 

Question:

Can I rent a conference room for a one-time use?

Answer:

Yes, you can - day office time and conference room time is available at almost all our locations for an hourly fee. 

Question:

What are the main features included for Location Services?

Answer:

• Professional business address
• Mail & package receipt, dedicated mail box on site in most locations
• Mail forwarding on request (daily, weekly, or monthly) cost of postage additional (rate vary by location)
• Use of address for business license, business cards, website, etc.
• Local presence & drop off & pick up point for clientele
• Lobby & directory listings available at most locations
• Access to private day offices & conference rooms at hourly rates (vary by location)
• Complimentary access to cyber café’s with wireless internet, coffee/tea bar, etc. (where available)

Question:

How soon can my new address be set-up?

Answer:

If you sign up for a virtual office location, we do require a completed & notarized CMRA mail form before set-up is complete. After that form is received and submitted, set-up typically takes 48 hours.

Question:

How soon can my communications package be set-up?

Answer:

Once you sign up online, you will be assigned a personal set up representative that will help you fill out your call flow form. Once that has been completed and sent back to us it typically takes about 1-2 business days. This allows us time to train and test your team of receptionists on how to handle your calls.

Question:

How do I pay?

Answer:

We accept credit and / or debit card payments. We cannot accept check, or cash payments. This also adds an extra level of convenience because you don’t have to worry about mailing in a check or late payments.

Question:

Is there a set-up fee for Communication Services?

Answer:

Automated Phone Services – No

Live Receptionist Services - $95 one time

Live Web Chat $50 set-up fee

Question:

Is there a set-up fee for Location Services?

Answer:

Local Business Identity Virtual Office Address - $150 one time. This set up fee includes a convenient online notary to help complete your set up process.

Question:

If I need this address to obtain a line of credit with my bank, are your addresses registered with Dun & Bradstreet?

Answer:

Yes, we are listed with Dun & Bradstreet. You can use our address with your bank to obtain a line of credit.

Question:

What greeting will my callers hear?

Answer:

You can select what personalized greeting the receptionists say when they greet your callers. It can be as long or short as you’d like and customized in any way. If you are just working with our automated system, your callers can hear a recorded name or personalized greeting recorded by you or ringing only.

Question:

How does the voicemail system work?

Answer:

Included with each phone package is a voicemail system. You can record a main greeting for your voicemail box. If clients leave you messages, you can dial into the system to listen to them, or you can have the voicemails sent to you via email in a sound file with the date, time, and the phone number of the call stamped. 

Question:

How does the included email account work?

Answer:

When you sign up for live or automated phone service, you get a personalized email account. This account stores and forwards your emails, faxes, voicemails, contacts, and tasks. 

Question:

How does the fax service and fax forwarding work?

Answer:

The toll-free or local number included with your account functions as a phone and fax number. Just give us your contacts. The system will recognize whether it is a voice caller or whether it is a fax that it needs to forward. You can then receive your fax via email. Faxes do not cost you anything additional and are included in the base rate. A typical fax page is equal to 1 automated minute. 10 cents per page for overages.

Question:

What is your contract term?

Answer:

Location solutions require a 6 month commitment. 30 day written notice is required for cancellation after contract term. After the 6 month term it rolls over month to month.

Question:

How long does it take to setup Live Web Chat?

Answer:

It takes 1-2 business days after receipt of forms to get everything put into the system and the team trained.